Gift Exchange

Super easy gift exchanges - just enter the following....

You'll find the the order number printed on the invoice included with your shipment.
Use the zip code on the shipping label.
Enter the gift recipient's full name as it appeared on the shipping label.
Enter YOUR email address where you'd like to receive your return shipping label and merchandise credit.
Not a Gift?

How it Works

Receive Gift!

Yay - surprise gift was sent to you!! It turns out that you need a different size, color, item…

Instantly Exchange

Get your voucher to shop for your exchange item(s) immediately. Your replacement bag(s) are sent to you right away - boom!

Mail Back Original

Use the return shipping label to send the original gift back to our warehouse.

Just the Facts

What information will I need to proceed?

You'll need the order number (in the enclosed packaging) and your zipcode where the bag was delivered. Then you'll be able to see the items that can be returned and give us some feedback. Your gift voucher with the total eligible repurchase amount will appear and then you can go shopping!

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process whatsoever. The gift giver will only know about the exchange if the gift receiver volunteers to tell them. Don't worry, we've done it too!

What if I decide to spend more than the voucher amount?

You can definitely purchase a bag that's more than your voucher. We'll walk you through our checkout process to pay the difference.

How will this exchange voucher work?

At the time a shipping label is presented, you are also presented with a unique instant gift exchange voucher code that's easily copied to your clip-board. A link takes you to shop again immediately in the store, where you load up your cart and use the code at checkout as you would any voucher code. Purchases exceeding the gift exchange amount are paid for with the store's normal check-out methods.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.

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